Frequently Asked Questions
What mining software are your miners compatible with?
Our miners have their own software built in. They are compatible with stratum protocol and will connect to any modern pool. You do not need to worry about configuring, installing or guarding any software.
When will I receive my mining equipment?
The first batch or Pre-Orders is scheduled to be delivered in Early March 2013.
If you wish to receive the equipment as soon as possible, make sure you place and finalise your order with us immediately to avoid sitting at the back of the queue.
Due to the vast amount or orders and demand on the mining equipment there will be no stock available until sometime in late 2014.
Can I put my name on a list in case there are any cancellations on existing pre-orders?
You are more than welcome to call us and put a request through, however this will not guarantee early access to the equipment.
What’s covered under product warranty?
We warrant the Products against defects in material or workmanship, for a period of one year from the date of purchase; we will, at no charge, repair the Products if they are determined by BitMinersTM to be defective. After the warranty period, the Purchaser must pay all labor charges.
We will supply new or rebuilt replacements for parts determined by BitMinersTM to be defective, at no charge, for a period of one (1) year from the date of purchase.
During the labor warranty period, to repair the Product, Purchaser will return the defective Product freight prepaid, or deliver it to BitMinersTM. The Product to be repaired is to be returned in either its original carton or a similar package affording an equal degree of protection. We will return the repaired Product freight prepaid to Purchaser. All freight costs associated with replacement of warranty parts after expiration of the original labor warranty period are the responsibility of the Purchaser. We are not obligated to provide Purchaser with a substitute unit during the warranty period or at any time.
To repair the device under warranty, the customer has to inform BitMinersTM in writing or via email. We will then e-mail an RMA number, the shipping address and instructions. The product will then have to be returned by the customer to the specified address (to our factory or facility).
This warranty will apply provided that the Products have been used in accordance with the published instructions and do not cover normal wear and tear. Unless otherwise stated our products are for indoor usage only and using them outdoors voids the warranty. This warranty not apply to any of our products which should have been repaired or altered (except by BitMinersTM), tampered with or the seal case has been broken (if applicable), poured onto glue or any other kind of liquids / substances, subjected to misuse, negligence, or accident.
In no case shall our liability exceed the purchase price. The mentioned provisions do not extend the original warranty period of any product which either been repaired or replaced by BitMinersTM. The user is solely responsible for determining if the product is usable in his or her application.
We will not cover, under any circumstances, any customs or customs processing charges. Any such charges will be billed to the customer.
If a product has been returned for warranty repair and it is found to be in working order, we will charge a revision fee and the shipping fees to return it back to the customer.
Damage to product due to environment or as a result of excessive overclocking will automatically void the warranty and the product will be returned.
Is there a specific software needed to use the miner?
Our miners will connect to a Bitcoin pool. They do not need a computer to operate. You will be able to configure them with your internet browser by connecting to their web server.
Is Bitcoin Mining a sound investment?
BitMiners is solely dedicated to the sale, distribution and support of ASIC and SCRYPT mining equipment.
We provide this equipment for informed individuals and educational purposes only.
We DO NOT provide financial advice on the profitability of Crypto currency mining, its investment profitability nor return on investment.